Privacy Policy

Last Updated: 05 March 2025

At Complete Financial Services (SW) Ltd ("we," "us," or "our"), Company No: 16290184, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable laws. By using our website, www.cfssw.co.uk, you consent to the practices described in this policy.

1. Data Controller Information

The data controller for the purposes of the UK GDPR is: Complete Financial Services (SW) Ltd Company No: 16290184 Address: 131 Broadlands Avenue, Newton Abbot, TQ12 1SL Email: n.val@cfssw.co.uk Telephone: +447860 570425

2. Personal Data We Collect

We may collect the following types of personal data from you:

· Identity Data: Name, title, and date of birth.

· Contact Data: Address, email address, and telephone number.

· Technical Data: IP address, browser type, and device information.

· Usage Data: Information about how you use our website, products, and services.

· Marketing Data: Preferences for receiving marketing communications from us.

3. How We Collect Your Data

We collect your data through:

· Direct interactions: Completing forms, contacting us via email or phone.

· Automated technologies: Cookies and tracking technologies while you use our website.

· Third parties: Analytics providers (e.g., Google Analytics), social media platforms, and payment processors.

4. How We Use Your Data

We will only use your personal data when legally permitted. Common uses include:

· To provide our services.

· To manage and improve our website.

· To comply with legal obligations.

· To send marketing communications (with your consent).

5. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

· Contractual necessity: To fulfil the contract with you.

· Consent: Where you have explicitly consented.

· Legal obligation: Compliance with applicable laws.

· Legitimate interests: For business and operational efficiency, provided it does not override your rights.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements.

7. Data Sharing and Transfers

We may share your data with:

· Service providers (e.g., IT and hosting services).

· Regulators or law enforcement agencies when required by law.

We do not transfer your data outside the UK without ensuring adequate protection as required by UK GDPR.

8. Your Rights

Under the UK GDPR, you have the right to:

· Access your data.

· Rectify inaccuracies.

· Erase your data (subject to conditions).

· Restrict processing.

· Object to processing.

· Data portability. To exercise these rights, contact us at n.val@cfssw.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to secure your data, including encryption, access controls, and regular security audits.

10. Complaints

If you have concerns about our data processing practices, you can contact us or lodge a complaint with the Information Commissioner's Office (ICO) via their website: www.ico.org.uk.